Printer Settings – Quick Start Guide

Modified on Sun, 14 Sep at 9:20 AM

Printer Settings – Quick Start Guide

Easily set up and manage your printers in SOH Partner Hub. This guide covers supported models, adding printers, network setup, and troubleshooting.

1. Supported Printers

Epson LAN Printers (ePOS compatible)
Windows Printers (connected to your device; requires SOH Partner Hub app running)

Compatible Epson Models:
TM-m30 (all), TM-T20II/III, TM-T82II/III, TM-T88V/VI, TM-T70II, TM-T90II, TM-U220, TM-P20/P60II/P80 (mobile)
Most Epson receipt printers with ePOS and LAN/Ethernet support will work. Always check your model’s documentation.

2. Adding a Printer (Step-by-Step)

Go to Settings > Printer Settings in the app.
Click Add Printer.
In the drawer, fill out:
- Printer Type: Epson LAN Printer or Windows Printer
- Printer IP Address: (Epson LAN only)
- Printer Name: e.g. “Kitchen Epson”
- Assign to Location: Order Screen, Kitchen Display, or Delivery Station (each can only be assigned once)
(Epson LAN only) Use Test Connection and Test Print to check setup.
Click Save Settings.

After Adding:
- Use Receipt Settings on each printer card to set Auto Print and number of receipts (1–5).
- Edit or delete printers using the buttons on each card.
- Printer status (Online/Offline/Unknown) is shown for Epson LAN printers.

3. Finding Your Epson Printer’s IP Address

Connect to LAN:
- Plug an Ethernet cable from the printer to your router/switch.
- Power on and wait for the printer to finish starting up.
Print Network Status Slip:
- Hold the Feed button, power the printer OFF then ON, keep holding until it prints.
- The slip will show the IP address (e.g. IP Address: 192.168.x.x).
- For TM-U220: Hold Feed, power ON, release after printing starts.
- For mobile models: See the user manual for the button combo.
If you see 0.0.0.0 or no IP:
- Check the LAN cable and router.
- Make sure your network uses DHCP.
- Try resetting network settings (see printer manual).

4. Testing & Troubleshooting

Use Test Print to confirm setup.
If a printer is offline, double-check the IP (for LAN) or that the Windows printer is installed and the app is running.
Each location can only be assigned to one printer at a time.
For more help, see the Troubleshooting section or contact support.

5. Frequently Asked Questions

Can I use a USB printer?: Only if it’s installed as a Windows printer and the SOH Partner Hub app is running on the same device.
Can I print to multiple printers?: Yes, you can add multiple printers and assign them to different locations.
What paper size is supported?: Standard receipt printers (typically 80mm width) are supported.